How do we shift the needle on your business?
The Experience Curve, created by Blirt, is a framework and diagnostic survey which answers the question, "What are the top priorities we need to do as a team to improve our customer experience and shift the needle on our business?"
We believe customer experience is the unification of sales, marketing & technology to create inspirational branded moments at every stage and touchpoint on the customer journey.
After more than 100 marketing & technology implementations over the first few years of our consulting life, it became abundantly evident that simply buying technology or talent was not the determinant in how well that organisation gained transformation traction in their pursuit of market leadership.
In order to achieve customer experience leadership, organisations need to build competency from the ground up on and unify sales, marketing and technology functions.